FREQUENTLY ASKED QUESTION

Welcome to the Croomly FAQ section! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out to us!

1. What products does Croomly offer?

Croomly offers a wide range of stylish apparel and accessories, including dresses, tops, pants, outerwear, and fashion accessories. We curate our collections based on the latest trends to make sure you always have access to the most fashionable pieces.

2. Do you offer international shipping?

Yes! We offer free worldwide shipping on all orders, no matter where you are. Our goal is to make it easy for customers around the world to access our products. Shipping times range from 7 to 14 business days, depending on your location.

3. How long will it take for my order to arrive?

Orders are processed within 1–3 business days. Once shipped, your order will arrive within 7 to 14 business days, depending on the delivery address and customs processes. You will receive a tracking number once your order has shipped, so you can keep an eye on its progress!

4. How can I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your shipment through the courier's website.

5. What should I do if I haven't received my order?

If your order has not arrived within 14 business days, please contact us at croomly@outlook.com or call us at +39 340 082 1238. We’ll investigate the issue and assist you in resolving it as quickly as possible.

6. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping, so changes or cancellations are only possible within 24 hours after placing your order. If you need to make a change, please contact us immediately at croomly@outlook.com.

7. Do you offer returns or exchanges?

Yes, we offer returns and exchanges for items in new, unworn condition with all tags attached. You can request a return or exchange within 14 days of receiving your order. For more details, please refer to our Returns & Exchanges Policy [link to the Returns policy page].

8. How do I return an item?

To initiate a return, please contact us at croomly@outlook.com within 14 days of receiving your order. Once your return is approved, we’ll provide you with instructions on how to return the item.

Please note that the customer is responsible for return shipping costs, unless the item is defective or the wrong product was sent.

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re exploring this option for the future. Stay tuned for updates!

10. How can I contact Croomly?

You can reach us by email at croomly@outlook.com or call us at +39 340 082 1238. We’re happy to help with any questions, concerns, or requests you may have!

11. Can I change my shipping address after placing my order?

If you’ve made a mistake in your shipping address, please contact us within 24 hours of placing your order, and we will try to update it before the order is shipped. After the package is sent out, we cannot change the address.

12. Are the products featured on your website available in stores?

Currently, Croomly is an online-only store, so you can only purchase our products through our website. This allows us to offer free worldwide shipping and give you the latest collections directly to your door!

13. What should I do if I received a damaged or incorrect item?

We’re sorry if you’ve received a damaged or incorrect item! Please reach out to us within 7 days of receiving your order at croomly@outlook.com with a photo of the item and your order number. We will either replace the item or offer you a full refund.

14. How do I know what size to order?

Most of our products at Croomly are one size, designed to fit a wide range of body types comfortably. However, for items that come in multiple sizes, we recommend choosing your usual size.
On each product page, you'll find a size guide and examples of how the item fits, so you can get a better idea of how it will look on you. If you’re unsure, check the product images or contact us for advice. We're happy to help you make the right choice!

15. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions through our newsletter or social media channels. Be sure to subscribe to our newsletter to stay updated on the latest deals, sales, and exclusive offers!

16. Is it safe to shop on your website?

Yes! Shopping on Croomly is completely safe. We use secure SSL encryption technology to protect your personal information and payment details. We accept a variety of secure payment methods, including credit/debit cards.

If you have any other questions that weren’t answered here, don’t hesitate to contact us at croomly@outlook.com. We’re always here to help!